![]() Initial Consumer Rebuttal /* (3000, 8, 0) */ We are awaiting customer reply in our support portal We contacted customer with a request for proof of charge to investigate We checked our distributor database and found only one charge for Avast Cleanup Unfortunately, we did not find any email in our support portal from this customer Initial Business Response /* (1000, 6, 7) */ I am satisfied that the company fulfilled one of my requests (The consumer indicated he/she ACCEPTED the response from the business.) ![]() I believe a refund is reasonable since They CANNOT provide a list of errors repairedAnd The ATS work performed targeted to fix an error preventing their program from working was ineffectiveįinal Business Response /* (4000, 14, 9) */Ĭustomer called in because he was having an issue with the computer going into a sedate mode after purchasing the GrimefighterThe agent did connect into the customer computer and did a diagnostic the agent showed that customer has the errors on the computerThe agent then offered ATS to address the issue on the computerShe agreed to services and was transferred to the technicians for assistanceAfter working with the technicians customer called in on that day and requested a summary of what was found and what was doneThe retention agent advised her that a list of tools for the programs were available but not a specific list of what was foundWe are unable to provide the customer with a detailed list of what was found, as we do not have a log of each and every issue identified that we can shareįinal Consumer Response /* (2000, 17, 1) */ The program that initially did not work BEFORE the ATS continued to not work AFTERIn my opinion the program is at fault NOT my computerAVAST simply wanted to charge for ATS on an alleged list of errors Therefore they cannot "prove" that there was ANYTHING wrong with my computerBecause a diagnostic can not be performed to confirm that said alleged errors are gone They admitted they "had" a list of errors, but will not comply with said list (The consumer indicated he/she DID NOT accept the response from the business.) On the computerThe agent then offered ATS to address the issue on the computerShe agreed to services and was transferred to the technicians for assistanceAfter working with the technicians customer called in on that day and requested a summary of what was found and what was doneThe retention agent advised her that a list of tools for the programs were available but not a specific list of what was foundWe are unable to provide the customer with a detailed list of what was found, as we do not have a log of each and every issue identified that we can share Initial Business Response /* (1000, 10, 7) */Ĭustomer called in because he was having an issue with the computer going into a sedate mode after purchasing the GrimefighterThe agent did connect into the customer computer and did a diagnostic the agent showed that customer has the errors ![]()
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